Bookings

How can I see my reservation made with Orangecosta?

By registering on our website, www.orangecosta.com and accessing with your password, you can see the status of your reservation, as well as check in online.


How to collect the keys?

The client will go to the indicated address of the vacation apartment rental office (Benicasim, Alcossebre or Peñíscola) that is shown in the confirmation of your reservation for the “key collection” in the detailed schedule.


What is the check-in and check-out time of the Orangecosta holiday apartments?

The time of entry to the tourist apartments is from 17:00 and departure at 10:00 in the morning.


Can I arrive before the indicated time to the tourist apartments?

If you arrive before 5:00 p.m., you must contact the corresponding office (Benicasim, Alcossebre or Peñíscola) and check the availability of the tourist accommodation one day in advance.


Can I leave the tourist apartment later than the scheduled time?

It is not possible, due to the time required to recondition the vacation home for the next client.


How to collect the keys outside office hours?

We have safe boxes on the facade of our holiday apartment rental offices in Benicasim and Peñíscola prepared for collecting the keys to the tourist apartments. It is necessary to request information and access codes on the free phone number 900252585, at least one day in advance.


What must I present when checking in at the Orangecosta offices?

On the day of arrival, at the counter of our tourist apartment rental offices (Benicasim, Alcossebre and Peñíscola), the reservation holder's DNI will be requested. Likewise, for direct Orangecosta customers who have booked their vacation accommodation through our website www.orangecosta.com, the online check-in option is available.


Do I have to leave a deposit / deposit?

The bond / surety required is € 200 for possible damages. This deposit / surety will be charged by pre-authorization * with a credit card. Once the tourist apartment, villa, chalet or tourist bungalow has been reviewed, the aforementioned amount is automatically returned and unblocked.

* Pre-authorization is a block that is made on your credit card that is automatically released after 15 to 20 days from the departure of the holiday apartment. You can check with your bank the bases of the operation of this modality.


General

Are sheets and towels included?

Bed linen is included in all the reservation modalities of our holiday homes, however, the towel service has an extra cost of € 3 / person (consisting of a bath towel and a washcloth), which is You can book through our website www.orangecosta.com or make a request by contacting our vacation apartment rental offices in Benicasim, Alcossebre or Peñíscola.


Can I request extra cleaning during the stay?

If possible. This service has an additional cost of € 20 / hour. You can book it directly on our website www.orangecosta.com or make a request by contacting our tourist apartment rental offices in Benicasim, Alcossebre or Peñíscola. Our reservations staff can inform you by contacting the email: reservas@orangecosta.com or by calling the free phone number 900252585.


Do the Orangecosta tourist apartments have internet?

We have free WIFI in most of our tourist accommodations. To identify the availability of this service, you should pay attention to the descriptions of each tourist apartment, where it is specified and marked with the corresponding icon.


Do the Orangecosta holiday apartments have parking?

This service is indicated in the descriptions of each vacation apartment. In some cases it has an additional cost. Check our website: www.orangecosta.com


Do tourist homes in Orangecosta have a coffee maker?

Yes, they have an Italian or screw type coffee maker. In the descriptions of the tourist accommodation, the most common utensils available in tourist accommodation are indicated. In general, all tourist apartments have kitchen utensils for the number of people indicated.


Are the pools of the holiday establishments open?

In general, the seasonal nature of the pools is from 06/15 to 09/15. Outside these dates it is necessary to confirm its opening with the reservations staff by email: reservas@orangecosta.com


Can I request a travel cot?

At Orangecosta we have cribs, park type. This additional service has a cost of € 4 / night and you can book it through our website www.orangecosta.com or by contacting the reservation center at the email: reservas@orangecosta.com.


Are the tourist apartments adapted for the disabled?

Unfortunately, we do not have holiday apartments in Benicasim, Alcossebre and Peñíscola adapted for the disabled.


Can you keep my luggage when I leave the tourist accommodation?

This service is subject to availability and can be consulted on the day of arrival at our vacation rental rental offices in Benicasim, Alcossebre and Peñíscola. We do not have lockers to store luggage.


Do you accept pets in the Orangecosta tourist apartments?

Yes, we accept pets in most of the vacation homes. This service has an additional cost of € 5 / night for each pet. The maximum number of pets allowed is 2 pets for each tourist apartment. It is possible to include your pet at the time of making your reservation through our website: www.orangecosta.com


Transporte

Do you offer transfer service?

You can request information from our reservation staff by email: www.orangecosta.com or by calling the free phone number 900 252 585.


Can I rent a bicycle?

Yes, we will offer you more information at any of our offices in Benicasim, Alcossebre and Peñíscola.